The idea that I can make the world slightly better by helping and support passionate people and social entrepreneurs/enterprises with their goals make me excited. Years of traveling and kitesurfing around the globe also changed my perspective and respect for life and our environment and made me more and more interested in sustainability.
As an online strategist, I love to figure out how companies can grow by getting closer to their customer needs. I see it as a challenge to develop programs or manage projects that connect customers and lead to more satisfaction, higher conversion rates or better customer experience. A process that is often based on identifying the right touchpoints, getting feedback and insights and take action on it.
Since I work for more than 10 years for online start-ups, scale-ups, and corporates, I can help all kind of organizations on a tactical and strategic level with the setup and optimization of their digital customer journey(s) and define step-by-step processes with them to get them where they want to become.
I have many years of experience with managing teams on developing and optimizing websites and Apps and did several projects among the setup and optimization of customer activation, customer engagement and loyalty. With +5 years of scrum/agile experience I also know how to create an optimal work environment to achieve these goals.
Companies I worked with:
- Zilveren Kruis